As a charity, we aim to shape and improve health and social care services across Hertfordshire by collecting the public's views on services and feeding that back to the providers and commissioners.
Healthwatch Hertfordshire is a local charity that forms part of a National Healthwatch network. We represent the views of people in Hertfordshire for health and social care services, as well as providing a signposting service to people who have queries about these services and are not sure where to go.
We are also an independent body and have been given powers by central government to make sure that the people's voice gets heard, and to act as a 'critical friend' to organisations that provide health and social care.
We work with:
•Voluntary and community organisations on a local level, for example Herts People First
•The people who pay for services (called commissioners) such as the Clinical Commissioning Groups
•Health and social care providers like the NHS and County Council.
We improve services by listening to feedback from the public and using this evidence to focus on the important issues for people who use services. We also work with other places that Hertfordshire residents get care from, such as hospitals in London and Essex.