Personal Support Services

Health and wellbeing services that offer personalised support

Sunset over the ocean.

Here you will find free health and wellbeing services that provide personal support either via the telephone or a referral form, or email.

If you feel you need more support with finding help contact the Healthy Hub Team make a support enquiry.

Self-referral and Referrals

These services are usually accessible via a referral form that you or your GP have to compete in order to access the service. You can also talk to someone to find what you need via telephone, text and app. Take a look through the services below to find what you need. If you don't find what you are looking for then contact our team and we will see if we can help direct to you someone that can.

Positive Pathways -Helping vulnerable young people within Welwyn Hatfield

Positive Pathways is a project, funded by Hertfordshire Police and Crime Commissioner and YC Hertfordshire to help young people within the borough who are vulnerable and who may be:

  • Aged 11-19 and living or attending school/college in Welwyn Hatfield

  • Involved in or at risk of engaging in Anti-Social Behaviour (ASB) within the community

  • Associating with people who are involved with ASB

  • Presenting challenging behaviour in the community

  • Struggling with personal or circumstantial issues associated with ASB including substance misuse or carrying a weapon

    The Positive Pathways Worker will engage with young people and their families to agree an action plan which will support them as individuals in choosing a positive path in life.

Start a positive pathways referral


YCH provides targeted prevention and early intervention for young people through youth projects and programmes, information and advice, guidance and work related learning for 11 to 17 year olds, up to 21for care leavers and 24 for young people with learning difficulties (LD) and some other vulnerable groups.

Find out more or make a YCH referral

Mind in Mid Herts

Mind in Mid Herts offers a range of services aimed at supporting your mental wellbeing including:

  • Social Support Groups
  • Workshops for Recovery and Wellbeing
  • Walking Group
  • Outreach Support
  • Post DBT Group
  • Personality Disorder Support Group for carers, families & friends

To access their services you will need to complete a referral form/ support form and once completed and processed you will be invited to have a meeting. This consultation is a 1-1 conversation with a member of their team to look at how they can support you in the best way for you acknowledging that everyone's recovery is different.

Access the Mind referral support form

SPECTRUM  are offering a new alcohol and drug telecom support service

SPECTRUM are very aware that the pressures of lockdown have led to an increase in alcohol consumption for people in Hertfordshire. SPECTRUM'S service has received more enquiries from people concerned about their drinking recently and in response they have launch of our new telecoms service to support people who are at increasing risk of drinking at harmful and hazardous levels

Referring into this service is simple:

Complete a referral form for SPECTRUM

Alternatively, you can speak to a member of their single-point-of-contact team on 0800 652 3169

Or contact Spectrum via email: 

Alzheimer's Society is here for you

If you need dementia support please call the Alzheimer's Society Dementia Connect support line on 0333 150 3456 to speak with their expert advisers.

WW (formally known as Weightwatchers) free 12 week weight loss programme

WW (formally known as Weightwatchers) offer a free 12 week subscription to their service to support people with weight loss who have a BMI of over 30. All you need to do is talk to your GP and if you qualifiy for the service your GP can referral you on.

Find out more about the criteria needed to access the free weight loss support.

 Talk to your GP

HPFT Wellbeing Service

The Wellbeing Service offers free and confidential talking therapy and practical support for Hertfordshire residents experiencing a wide range of mental health problems such as: worry, low mood, insomnia and stress.

They also provide support for carers, people who are struggling with the reality of living with long term physical health conditions or who are experiencing low mood and anxiety during or after pregnancy.

How to get in touch

If you feel that you would benefit from the service, are over 16 years and are registered with a GP in Hertfordshire or are a professional and would like to refer someone to this service please click on the link below.

Make a referral to HPFT

Hertfordshire Free Stop Smoking Service

Smoking remains the single largest cause of preventable deaths and one of the largest causes of health inequality in England. There are 7.3 million adult smokers and over 200 people a day die from a preventable smoking related illness.

Smoking accounts for approximately half the difference in life expectancy between the richest and poorest in society.

·       A service user is 4 times more likely to quit smoking with the support.

·       13.5% of adults in Hertfordshire smoke.

·       28.9% of routine and manual workers in Hertfordshire smoke.

·       3% of 15-year olds regularly smoked in Hertfordshire in 2015.

The Hertfordshire Stop Smoking Service

Hertfordshire Health Improvement Service provides stop smoking support to anyone who lives or works in Hertfordshire. There are over 300 trained advisors based in GPs, pharmacies and clinics across the county. The support is free and runs over 12 weeks.  Stop Smoking advisors won't judge, and they'll make sure the approach is tailored to client's individual needs.

The service will work with smokers using an e-cigarette to support them to stop using tobacco. E-cigarettes are 95% safer than smoking tobacco and are a useful tool to support people that want to stop smoking.

E-cigarettes should only be used by smokers or ex-smokers. They should only be sold to people over 18.

The Free Stop Smoking Service offers;

Weekly support for up to 12 weeks, either face-to-face or over the phone

·      support to create a plan with clients to help them quit

·      advise on nicotine replacement therapy, e-cigarettes and other products available

·      motivate clients through the challenging times and help you combat cravings

·      show client progress with regular carbon monoxide breath tests.

There are a variety of local stop smoking services, delivered via GPs, pharmacies and clinics at set times and locations.   

Find your nearest stop smoking clinic

Bereavement services

Cruse Bereavement Care Hertfordshire 

Cruse exists to promote the wellbeing of bereaved people and to enable anyone suffering bereavement caused by death to understand their grief and cope with their loss.Cruse Bereavement Care Hertfordshire offers support when you need it most.

The death of someone we love is likely to be the most distressing experience we will ever face. When someone dies, a relationship is lost, a process of change begins and we move towards a new and largely unknown situation.

Grieving is hard work; and we may frequently feel exhausted, or have health problems of various kinds. But grief is not an illness. It is a natural human experience from which we can emerge to face a new and very different reality.

visit the Cruse website  or call the helplines; Adults 01707 278389 or Children and Young people 01707 264293


GriefChat is a safe online space where people can share their story, explore their feelings and be supported by a qualified bereavement counsellor. The service is free of charge and is open Monday-Friday, 9am-9pm (UK time) for people who are grieving or bereaved. visit the grief chat website

Sue Ryder

Sue Ryder has an online counselling service for before and after bereavement. If you've lost a loved one, our online bereavement service offers free and professional video counselling to anyone living in the UK and 18+. visit the Sue Ryder website 

Mental health

The Silver Line

The Silver Line operates the only confidential, free helpline for older people across the UK that's open 24 hours a day, seven days a week, 365 days of the year. As we get older it's not as easy to stay in touch with people. But you still want to tell someone about your day, share a thought or a joke, or talk about a problem. Being able to have a conversation with someone about the big or small things in life is a very important part of anyone's day. Call anytime on 0800 4 70 80 90. 

STRIVE in Hertfordshire

Hertfordshire Mind Network is proud to be involved in the STRIVE in Hertfordshire project, STRIVE being the acronym for Support and Transition Routes into Volunteering and Employment which provides one-to-one mentoring support for individuals facing barriers to employment. 

The unique aspects of this project are that once referred, individuals will be matched with a Learning Mentor who offers the most appropriate and beneficial support that is tailored to the individual's needs. Additionally, this support is based around the individual's circumstances and with the vision of long-term guidance to build skills, confidence, resilience and independence for a positive journey towards employment. As a leading mental health services provider Hertfordshire Mind Network can thus offer an array of services and expertise to support and empower participants with mental health needs, alongside the client-centered mentoring delivered by STRIVE in Herts to address and overcome their barriers to employment.

Who can join STRIVE in Herts?

  • Aged 19+
  • Registered unemployed
  • Economically inactive
  • Have the right to work in the U.K. (proof required)

Call to find out more 01992 556183

Add-Vance in Hertfordshire 

Add-Vance provide courses and workshops for practitioners, professionals, parents and carers in education, health and social care.They offer coaching sessions either in the home, by phone or Skype. They all provide monthly support group meetings in Hertfordshire (currently online) plus a telephone helpdesk, 01727 833963.

 Add-Vance provide support for families with children with ADHD and Autism and have a support phone line 07716 744 662 from 9am - 1pm each day or contact them by email

Complex Needs Service

by Mind in Herts partnership with Turning Point and Herts Young Homeless to provide the countywide

The service provides 1:1 community support to people recovering from mental health issues and additional complex needs, including drug and alcohol misuse and learning disabilities.

No matter how complex your needs, this service can provide the support that you need to feel less isolated, be more independent and make the most of every new opportunity.

To make a referral, including a self-referral:

Call 01707 891120 or click on the link below

Make a Complex Needs Service referral