Personal Support Services

Health and wellbeing services that offer personalised support

Sunset over the ocean.

Here you will find free health and wellbeing services that provide personal support.You can access these support services by completing and online referral form or emailing or calling the contact details below. If you feel you need more support with finding help contact the Healthy Hub Team make a support enquiry.

Click our Need Help Now? link if you are in a crisis and it will take you through to Need Help Now?  crisis helpline numbers.

Self-referral and Referrals

These services are usually accessible by completing a referral form that you or your GP have to compete in order to access the service. You can also talk to someone to find what you need via telephone, text or app. Take a look through the services below to find what you need. If you don't find what you are looking for then contact our team and we will see if we can help direct to you someone that can.


RED KITE Helpline

Red Kite provides a helpline with comprehensive support services to survivors of recent or historic rape or sexual abuse to help them to recover and thrive once more in their communities.

Call our helpline on 01279-790450

Current Helpline Hours:

Everyday 8pm - 10pm

Plus Tuesday and Thursday 3pm - 4pm

Find out more about how you can self refer onto Red Kites Service here


Welwyn Hatfield Council Lifeline Community Alarm Service

The WHBC Lifeline Service is your local Emergency Alarm Service.The service is available to anyone living with the Borough of Welwyn and Hatfield.

With alarm units connecting directly to our emergency call centre based in WGC, calls for assistance receive an attentive response from experienced operators 24 hours a day, throughout the year.The Lifeline service is also supported by our Mobile Warden Service, the wardens are also available 24 hours a day, throughout the year.Our team work together to coordinate an efficient, caring and supportive service, with our prime focus being the well-being of our clients.

How it works

The Lifeline pendant can be used to raise an alarm call from the home or garden, within a range of approximately 30 metres of the alarm unit.When an alarm is activated, either by pressing the pendant or the red button on the unit itself, the alert is received by the Control Centre and an operator will respond to the call.

Response to calls received

The operator will instantly be aware of the caller's details and medical data - this information is supplied by the lifeline users on installation of their unit.

Following assessment of the situation the operator will action the appropriate response and assistance. This will include liaising with the emergency services, family members or contacts, as required or requested by the lifeline caller.The mobile warden will also be asked to respond to the call. The mobile warden will provide access to the property, reassurance to the client and ensure the control operator is updated on the overall situation.

All calls are recorded as standard practice, this helps us to ensure we continue to provide a high quality service.

Cost

Charges are extremely competitive for the service offered and which can be clarified with our team. The cost covers rental of the unit and pendant.There is no charge for installing the Lifeline unit which is easy to connect and simple to operate and no hidden costs.

How to apply for a Lifeline

To start your online application, please click onto the link below.

click here to request-lifeline

Alternatively contact our control centre on 01707-357696 to request a lifeline application pack.


Positive Pathways -Helping vulnerable young people within Welwyn Hatfield

Positive Pathways is a project, funded by Hertfordshire Police and Crime Commissioner and YC Hertfordshire to help young people within the borough who are vulnerable and who may be:

  • Aged 11-19 and living or attending school/college in Welwyn Hatfield

  • Involved in or at risk of engaging in Anti-Social Behaviour (ASB) within the community

  • Associating with people who are involved with ASB

  • Presenting challenging behaviour in the community

  • Struggling with personal or circumstantial issues associated with ASB including substance misuse or carrying a weapon

    The Positive Pathways Worker will engage with young people and their families to agree an action plan which will support them as individuals in choosing a positive path in life.

Start a positive pathways referral


YCH

YCH provides targeted prevention and early intervention for young people through youth projects and programmes, information and advice, guidance and work related learning for 11 to 17 year olds, up to 21for care leavers and 24 for young people with learning difficulties (LD) and some other vulnerable groups.

Find out more or start a self referral for a referral for someone else here


Mind in Mid Herts

Mind in Mid Herts offers a range of services aimed at supporting your mental wellbeing including:

  • Social Support Groups
  • Workshops for Recovery and Wellbeing
  • Walking Group
  • Outreach Support
  • Post DBT Group
  • Personality Disorder Support Group for carers, families & friends

To access their services you will need to complete a referral form/ support form and once completed and processed you will be invited to have a meeting. This consultation is a 1-1 conversation with a member of their team to look at how they can support you in the best way for you acknowledging that everyone's recovery is different.

Access the Mind referral support form


SPECTRUM  are offering an alcohol and drug telecom support service

If you're drinking more than usual and concerned about the effect this is having on your life, SPECTRUM can help. If you don't know how to control your drinking or need help for someone else, they can offer free, confidential support via telephone or video call. They can do this in the evenings and on weekends. 

How SPECTRUM can help

They can help you to address your drinking and make positive changes during 6 sessions with an experienced alcohol worker.

All of these sessions will be held via telephone or video call, so you can discuss your drinking in an environment that's comfortable and easy for you. They can hold these sessions in the evening and at weekends. Find out more here

Referring into this service is simple:

Complete a referral form for SPECTRUM

They will call you for a conversation within 5 working days.

Call us: 0800 652 3159

If it's an emergency or you don't think you can stay safe, please call 999 or go to A&E. If you feel like you need someone to talk to right now, we recommend calling the Samaritans on 116 123.

Or contact Spectrum via email: Herts@cgl.org.uk 


Alzheimer's Society is here for you

If you need dementia support please call the Alzheimer's Society Dementia Connect support line on 0333 150 3456 to speak with their expert advisers.


WW (formally known as Weightwatchers) free 12 week weight loss programme

WW (formally known as Weightwatchers) offer a free 12 week subscription to their service to support people with weight loss who have a BMI of over 30.

Eligibility

18+ and living in Hertfordshire or registered at Herts GP

BMI above 30

Not previously attended self-funded sessions in the three months prior to referral

Not accessed a commissioned Tier 2 service in past 18 months (WW, Shape Up)

Self-refer yourself onto the course here Icon for pdf WW self referral leaflet Hertfordshire [1004.71KB]

or  call 0345 602 70687 quoting:WWRS71


HPFT Wellbeing Service

The Wellbeing Service offers free and confidential talking therapy and practical support for Hertfordshire residents experiencing a wide range of mental health problems such as: anxiety, low mood, insomnia and stress.They also provide support for carers.

Their mental health and learning disability services remain open throughout any level of local/national restrictions, to help us help you to get the support you need.

Get in touch if you need to some advice for yourself or someone you care for:

  • Our 24/7 Single Point of Access freephone number is: 0800 6444 101
  • Or you can live webchat with a member of the helpline team by clicking the red button on our website Monday-Friday 7am-7pm
  • Or you can call NHS 111 and select option 2 for mental health services
  • In a mental health crisis situation people should call our Single Point of Access free-phone number above, or alternatively they can call NHS 111, selecting option 2.
  • Dial 999 for the emergency services, if a person is seriously ill or injured.
  • You can also find lots of self-help advice and the option to self refer on our Hertfordshire IAPT (Wellbeing) website here.

How to get in touch

If you feel that you would benefit from the service, are over 16 years and are registered with a GP in Hertfordshire or are a professional and would like to refer someone to this service please click on the link below.

Make a referral to HPFT


Hertfordshire Free Stop Smoking Service

Smoking remains the single largest cause of preventable deaths and one of the largest causes of health inequality in England. There are 7.3 million adult smokers and over 200 people a day die from a preventable smoking related illness.

Smoking accounts for approximately half the difference in life expectancy between the richest and poorest in society.

·       A service user is 4 times more likely to quit smoking with the support.

·       13.5% of adults in Hertfordshire smoke.

·       28.9% of routine and manual workers in Hertfordshire smoke.

·       3% of 15-year olds regularly smoked in Hertfordshire in 2015.

The Hertfordshire Stop Smoking Service

Hertfordshire Health Improvement Service provides stop smoking support to anyone who lives or works in Hertfordshire. There are over 300 trained advisors based in GPs, pharmacies and clinics across the county. The support is free and runs over 12 weeks.  Stop Smoking advisors won't judge, and they'll make sure the approach is tailored to client's individual needs.

The service will work with smokers using an e-cigarette to support them to stop using tobacco. E-cigarettes are 95% safer than smoking tobacco and are a useful tool to support people that want to stop smoking.

E-cigarettes should only be used by smokers or ex-smokers. They should only be sold to people over 18.

The Free Stop Smoking Service offers;

Weekly support for up to 12 weeks, either face-to-face or over the phone

·      support to create a plan with clients to help them quit

·      advise on nicotine replacement therapy, e-cigarettes and other products available

·      motivate clients through the challenging times and help you combat cravings

·      show client progress with regular carbon monoxide breath tests.

There are a variety of local stop smoking services, delivered via GPs, pharmacies and clinics at set times and locations.   

Find your nearest stop smoking clinic


Bereavement services

Cruse Bereavement Care Hertfordshire 

Cruse exists to promote the wellbeing of bereaved people and to enable anyone suffering bereavement caused by death to understand their grief and cope with their loss.Cruse Bereavement Care Hertfordshire offers support when you need it most.

The death of someone we love is likely to be the most distressing experience we will ever face. When someone dies, a relationship is lost, a process of change begins and we move towards a new and largely unknown situation.

Grieving is hard work; and we may frequently feel exhausted, or have health problems of various kinds. But grief is not an illness. It is a natural human experience from which we can emerge to face a new and very different reality.

visit the Cruse website  or call the helplines; Adults 01707 278389 or Children and Young people 01707 264293


Griefchat

GriefChat is a safe online space where people can share their story, explore their feelings and be supported by a qualified bereavement counsellor. The service is free of charge and is open Monday-Friday, 9am-9pm (UK time) for people who are grieving or bereaved. visit the grief chat website


Sue Ryder

Sue Ryder has an online counselling service for before and after bereavement. If you've lost a loved one, our online bereavement service offers free and professional video counselling to anyone living in the UK and 18+. visit the Sue Ryder website 


Mental health

The Silver Line

The Silver Line operates the only confidential, free helpline for older people across the UK that's open 24 hours a day, seven days a week, 365 days of the year. As we get older it's not as easy to stay in touch with people. But you still want to tell someone about your day, share a thought or a joke, or talk about a problem. Being able to have a conversation with someone about the big or small things in life is a very important part of anyone's day. Call anytime on 0800 4 70 80 90. 


STRIVE in Hertfordshire

Hertfordshire Mind Network is proud to be involved in the STRIVE in Hertfordshire project, STRIVE being the acronym for Support and Transition Routes into Volunteering and Employment which provides one-to-one mentoring support for individuals facing barriers to employment. 

The unique aspects of this project are that once referred, individuals will be matched with a Learning Mentor who offers the most appropriate and beneficial support that is tailored to the individual's needs. Additionally, this support is based around the individual's circumstances and with the vision of long-term guidance to build skills, confidence, resilience and independence for a positive journey towards employment. As a leading mental health services provider Hertfordshire Mind Network can thus offer an array of services and expertise to support and empower participants with mental health needs, alongside the client-centered mentoring delivered by STRIVE in Herts to address and overcome their barriers to employment.

Who can join STRIVE in Herts?

  • Aged 19+
  • Registered unemployed
  • Economically inactive
  • Have the right to work in the U.K. (proof required)

Call to find out more 01992 556183 Find out more about all the services Herts Mind Network offer here


If you are aged between 40 and 70 yrs then you could be eligable to have an NHS Health Checks

NHS Health Checks

NHS Health Checks are being offered to all eligible adults aged between 40 and 74 and living in Hertfordshire. These NHS Health Checks can be access once every five years.

The programme aims to improve health and wellbeing by promoting early awareness, assessment and management of the major risk factors and conditions driving premature death, disability and health inequalities.

More information can be found by visiting the NHS Health Check page

The NHS Health Check is a face-to-face consultation to assess an individual's risk of coronary heart disease, stroke, diabetes and kidney disease.

The healthcare professional will discuss results with you and offer advice and/or interventions where appropriate.

Eligibility Health Checks are available for Hertfordshire residents who are aged between 40 to 74, have not had an NHS Health Check in the last five years, and do not have any of the pre-existing conditions listed here

To refer yourself or someone for a NHS Health Check contact the Hertfordshire Health Improvement Service (HHIS)

by calling 0800 389 3 998 or 01442 453 071 or email HealthImprovementService@hertfordshire.gov.uk


Add-Vance in Hertfordshire 

Add-Vance provide courses and workshops for practitioners, professionals, parents and carers in education, health and social care.They offer coaching sessions either in the home, by phone or Skype. They all provide monthly support group meetings in Hertfordshire (currently online) plus a telephone helpdesk, 01727 833963.

 Add-Vance provide support for families with children with ADHD and Autism and have a support phone line 07716 744 662 from 9am - 1pm each day or contact them by email herts@add-vance.org

Find out more about Add-vance here