Need Help Now?

Do you need urgent help, are you in a crisis? Access telephone, text and app health and wellbeing support services in Welwyn Hatfield.

Woodland in Welwyn Hatfield


Herts Help contact info Feb 2021

Herts Help is a network of community organisations in Hertfordshire working together to help you.

They are here to listen and help you find independent support, guidance and information you need to get the most out of life.

Call them on 0300 123 4044 or email

Hertfordshire Beacon (Hertfordshire's victim service team)

Beacon is Hertfordshire's Victim Care Centre's primary focus is to help you cope and recover from your ordeal. Their team of dedicated and trained professionals will support you every step of the way.

Call 0300 0115 555 press option 3 (Monday-Friday 8am-6pm and Wednesday 8am-8pm)


Visit Hertfordshire Beacon Here

Emergency refuge accommodation

Safer Places are an independent charity which exist to support survivors of domestic abuse.

Call 0330 102 5811 24/7

Herts Domestic Abuse Helpline

This domestic abuse helpline is open weekdays 9am-9pm and weekends 9am-4pm.

call 08 088 088 088

or contact the confidential  email service at

Single Point of Access (Mental Health Services)

If you need to make a referral for yourself or someone else to get some support with mental health issues or you would like to talk about an urgent mental health problem please call the Single Point of Access (SPA)

Herts residents of all ages, including carers, GPs and other professionals can contact our 24/7 Single Point of Access (SPA) Mental Health Helpline team at any hour of the day or night, 365 days a year. The team can provide support for Herts residents who are experiencing a mental health crisis, need some mental health support or just want to talk on:

  • Freephone 0800 6444 101 or
  • NHS 111 and select option 2 for mental health services
  • If they are seriously ill or injured, dial 999 for the emergency services.

Stay Alive App

The Stay Alive app is a pocket suicide prevention resource for the UK, packed full of useful information to help you stay safe. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.In addition to the resources, the app includes a safety plan, customisable reasons for living, and a life box where you can store photos that are important to you.

 Click on the link to download the app

Herts Mind Network

If you are experiencing a mental health crisis and would like someone to talk to, you can call Herts Mind Network Crisis Helpline.

Their helpline will provide emotional support, advice and information if you are feeling distressed and are in crisis. You can also call them if your mental health is impacted by the current COVID-19 pandemic.

They will offer you sensitive and non-judgmental support from a team of dedicated Crisis Support Workers and Peer Mentors.

To contact the helpline please call us on 01923 256391

Opening hours

Helpline opening hours: 7pm - 1am , 7 days a week, 365 days a year

Herts Mind Network also offer a Crisis Cafés from the following locations on an appointment only basis. Please call the helpline if you would like to arrange a visit;

Ware Crisis Café: 6pm - 1pm

Watford Crisis Café: 6pm - 1pm

Light Overnight Stays at their Crisis Centers: are open Friday, Saturday, Sunday and Monday nights. Call the helpline number to talk to the team about a stay. Calls will be charged at your standard local rate.

Please note that face to face visits and overnight stays are currently operating by appointment only, and accessed through the helpline, from 7pm. For referrals and voicemails left outside of operational hours please see further information on our Crisis Helpline page.

you can also email



KOOTH service provide a safe, secure means of accessing help and support via the internet. Individuals can access the sites using any device with an internet connection be it a computer, tablet or phone.  By accessing Kooth, individuals can benefit from:

· A free, confidential, anonymous and safe way to receive support online.

· Out of hours' availability. Counsellors are available from 12noon to 10pm on weekdays and 6pm to 10pm at weekends, every day of the year on a drop in basis.

· Online Counselling from a professional team of BACP qualified counsellors is available via 1-1 text based chat sessions on a drop in basis or via booked sessions.

· Discussion Boards which are all pre-moderated allow you to access peer to peer support.

· Online Magazinefull of moderated articles, many of which are submitted by you, offering advice and guidance on a huge range of topics.

support 10-18 year olds by visiting


If you are struggling to cope and need to talk, Shout have trained Volunteers here for you, day or night.

If your life is at imminent risk, please call 999 for immediate help.

Shout 85258 is a free, confidential, anonymous text support service. You can text from wherever you are in the UK.

Struggling to cope? Text SHOUT to 85258

We're waiting for your call-The Samaritans

Whatever you're going through, a Samaritan will face it with you. We're here 24 hours a day, 365 days a year.

Call anytime day or night 116 123