Accessibility statement for

This website is run by Welwyn Hatfield Borough Council. We want as many people as possible to be able to use this website.

It has been designed in accordance with the WCAG 2.1 AA standard.

The AbilityNet website has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • some images do not have a text alternative


What to do if you cannot access parts of this website

We can provide information in different formats if needed, please contact us:


Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, email us at .


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Services (EASS).


Technical information about this website's accessibility

Welwyn Hatfield Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

This information will be reviewed and updated following our full accessibility audit.


Non accessible content

The content listed below is non-accessible for the following reasons.

1. Non compliance with the accessibility regulations

  • Images

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to review this by December 2022.


How we tested this website

Our main website platform was reviewed for accessibility by the Shaw Trust in October 2019.

We used the results from this to write an Accessibiliy Action Plan which we use to improve accessibility across all our websites.

We also carry our regular tests using the WAVE Web Accessibility Evaluation Tool to help with this.


This statement was updated on 25 March 2021.